Contact Us
At Bingo Vezina, we are committed to providing our customers with the best possible experience. We strive to make it easy for you to get in touch with us whenever you need assistance.
We understand that everyone has different needs and preferences when it comes to support. That's why we offer a variety of ways to contact us, depending on your issue or concern.
Unfortunately, we do not currently offer live chat support. However, you can still reach out to us via email or phone for assistance.
We have a dedicated team of customer support representatives who are happy to help with any questions or concerns you may have. Please send an email and we will respond as soon as possible.
Our Help Centre is available 24/7 in the Club Étoile app under the "Aide" (Help) tab. You can find answers to frequently asked questions, learn more about our loyalty program, games, and promotions, and get tips on how to improve your gaming experience.
For assistance with account recovery, login problems, or other technical issues, please send an email or contact our dedicated customer support team via phone. We will do our best to resolve the issue as soon as possible.
We are committed to providing a safe and responsible gaming environment for all of our customers. If you or someone you know is struggling with problem gambling, please reach out to us through the RACJ's provincial Programme d'autoexclusion or contact one of our dedicated customer support representatives.
For technical issues such as login problems, account recovery, or other gaming-related concerns, please send an email or contact our dedicated customer support team via phone. We will do our best to resolve the issue as soon as possible.
We take all complaints and disputes seriously and are committed to resolving them in a fair and timely manner. Please send an email with details of your complaint or dispute, and we will do our best to resolve the issue as soon as possible.
We strive to respond to all emails and phone calls within a reasonable timeframe. Please note that response times may vary depending on the complexity of the issue and our workload at the time of receipt.
For assistance with account security, please send an email or contact our dedicated customer support team via phone. We will do our best to resolve any issues related to your account security as soon as possible.
Our website and Club Étoile app are fully accessible on both mobile and desktop devices, ensuring that you can access all of the features and information we offer from wherever you are.
We offer support in French (primary language) and English. If your preferred language is not listed above, please contact us via email or phone to request assistance in a different language.
While we strive to be available 24/7, the most efficient way to reach out to us would be through our dedicated customer support team. If you have an urgent issue or need assistance outside of business hours, please use one of the other contact options available.
